Dynamics 365 - SMS/MMS attachments not appearing in SharePoint

Incident Report for Farber Group

Identified

We are currently investigating an issue where some SMS/MMS attachments from the client are not appearing in SharePoint.
Posted Oct 20, 2025 - 12:17 EDT
This incident affects: Telephony (SMS/MMS Services), Office 365 (SharePoint), and Line Of Business (LOB) Applications (Dynamics CRM).